According to Russian Federation legislation, only individuals have the right to initiate a return within 7 days from the date of receipt. To initiate a return for a quality product, you need to write to our email address hello@delo-design.com.
A return is possible if the appearance and consumer properties of the product are preserved.
Upon receiving your request via email, we will provide you with a return request template.
To process the refund, you need to fill out the template, scan it, and send it back to us via email. Additionally, you should return the product to our manufacturing facility.
Manufacturing Address: 18 Uralskaya Street, Unit 8N, St. Petersburg, Russia.
The cost of shipping the returned item is covered by the buyer.
When returning the item, if possible, we ask the buyer to retain the original packaging and send the item back in it.
After receiving a correctly filled out return request and the quality product at our manufacturing facility, we will proceed with the refund.
In the event that defects are discovered after the product has been returned to our facility, we reserve the right to deduct the cost of repair or replacement of parts from the refund amount.
Please note that returns cannot be initiated for customized items. This includes all products made in non-standard sizes or using fabric provided by the customer.