To place an order through the website, you need to add the items of interest to your cart, selecting the quantity, color, and dimensions where applicable. In the cart, you will provide your full name or company details as the payer, along with the contact person's information and delivery address. Payment for the order is not required immediately. Once the order request is received, we will get in touch with you via email to confirm the details, or we may directly prepare an invoice or generate a payment link. After receiving the payment, we will provide information about the estimated completion date for your order.

To place an order via email, you need to send us a message to hello@delo-design.com with a list of the items you are interested in, specifying the quantity, color, and dimensions where applicable. If you are making a payment on behalf of a legal entity, you can attach the company's details to the email; for individuals, please include your full name, delivery address, and phone number. We will respond to your inquiry within one business day. After finalizing all the details, we will prepare a commercial proposal and then send you an invoice or generate a payment link. Once we receive the payment, we will provide information about the estimated completion date for your order.

We can accept your order at our showroom in St. Petersburg. We will provide you with all the information regarding the processed order and its shipping date via email as well.

We operate with a 100% prepayment policy.

For bulk orders, a split payment is possible, where 70% is required upon order confirmation to initiate production, and the remaining 30% is due before shipment. The details of split payment terms will be discussed on an individual basis.

You can make payment for the order remotely through a link or in our showroom in St. Petersburg, either in cash or by card. To place an order, you will need to provide your full name (First Name, Last Name), delivery address, and email address.

The order can be paid by invoice. To generate the invoice, we require you to provide the company's details (company name, address, tax identification number, etc.). Once we have the necessary information, we will prepare the invoice for the order, and you can proceed with the payment as per the invoice instructions. If you have any specific billing requirements or instructions, please let us know, and we will accommodate them accordingly.

Items available in stock are shipped within 3-5 business days from the moment we receive the payment in our account. You can find the up-to-date list of available models in stock. For the exact quantity of available products, please contact us via email at hello@delo-design.com or by phone.

All furniture without upholstery is painted according to the RAL Classic color catalog.

Some colors may not be available from the paint suppliers. In such cases, we will offer you an alternative color choice. The availability check for colors is done after the payment of the order and usually takes 1-2 days. If any of the colors you selected are not available from the paint suppliers, you will be eligible for a refund.

Please note that our products cannot be painted using the RAL Design, NCS, Pantone, or other color catalogs, as the selection of polymer powder coatings for metal is only available from the RAL Classic catalog

We can produce a product using the customer's fabric. The fabric should be solid-colored and suitable for furniture upholstery. Before placing an order, you need to send us a link to the chosen fabric on the supplier's website and a photo with the corresponding RAL color for the frame painting. We work with the RAL Classic catalog. The frames of chairs, sofas, and chairs in the Sok, Ril, and Norm collections can also be done in black.

Once we receive photos of the fabric, we will provide guidance on the quantity needed to manufacture the selected items. The customer will need to purchase the material and deliver it to our showroom in St. Petersburg.

Production of the order will commence after the fabric is delivered to the showroom. Since we cannot know the properties of the material until we start working with it, we reserve the right to decline production after work has begun if it becomes technically infeasible or if we are unsatisfied with its quality. In this case, we will suggest choosing our standard fabric or halt production and refund both money and material.

Chairs and stools in the customer's fabric are only manufactured when ordering a single model in quantities of 4 or more.

Delivery, unloading, stairway lifting, and assembly are not included in the product's cost.

By default, we arrange delivery through one of our trusted external transportation companies, with whom we have an ongoing relationship. The delivery fee is paid directly to the transportation company, either in cash upon receiving the order or through bank transfer before the shipment.

The delivery cost is dependent on the volume and distance of transportation and is calculated on an individual basis.

We collaborate with transportation companies known for their reliability and punctuality. However, customers have the option to pick up the goods from our production facility themselves or arrange delivery through a company of their preference.

For deliveries within St. Petersburg, we arrange delivery through an external transportation company called "Gruzovichkoff." The "Gruzovichkoff" transportation company offers unloading and stairway lifting services for an additional fee.

The minimum delivery cost within St. Petersburg, without stairway lifting, is 1600 Russian rubles. The exact cost will be provided by our logistics team on the day of your order's shipment.

For deliveries across Russia, we organize transportation through one of three external transportation companies with which we have regular partnerships: "Vozovoz," "Baikal-Service," and the private transportation company "IP Tolstov."

"Vozovoz" is used for arranging deliveries of cargo up to 10 m3 within distances of up to 2,000 km. For an additional fee, the company offers unloading and stairway lifting services, and customers can even choose a specific unloading time.

The private transportation company "IP Tolstov" is utilized for deliveries of cargo exceeding 10 m3 within distances of up to 2,000 km. For an extra charge and by prior arrangement, this company provides unloading and stairway lifting services.

"Baikal-Service" is employed for deliveries of cargo over distances exceeding 2,000 km. For an additional fee and by prior agreement, this transportation company offers unloading and stairway lifting services.

The cost of intercity delivery depends on the order's volume and the transportation distance. The transportation company calculates the cost after the cargo has been picked up. We can provide an estimated delivery cost after receiving the complete order details.

Delivery is to be paid directly to the transportation company, either in cash upon receiving the order or through a bank transfer before the shipment is made.

In the case of choosing a bank transfer payment method, the transportation company will send an invoice for the delivery cost to your email. Once the payment is received in the transportation company's bank account, your order will be shipped.

The "Gruzovichkof" transportation company can provide you with an invoice only if you or your company have a contract with them.

The "Vozovoz," "Baikal-Service," and the private transportation company "IP Tolstov" can issue invoices to you regardless of whether your company has a contract with them or not.

Shipments are subject to mandatory insurance. In the event of damage during delivery, the transportation company (TK) provides compensation to the customer. In turn, we either produce a new item/part or assist in finding a way to restore the item remotely.

We are not responsible for the delivery process and strongly recommend that customers do not let the driver leave until the received cargo has been thoroughly inspected. In case of defects, it's advisable to create a written record. With such a protocol, the transportation company will be obligated to reimburse the cost of the damaged goods.

If an item is damaged, an official report (act) should be created. The driver usually carries a standard form, but if not, the report can be drafted informally. You can also call the transportation company's hotline to report the damage. An official report is crucial for providing evidence of damage to the insurance company.

Following this, a claim should be submitted to the insurance company. The claim should detail the damage, the amount, and the payment recipient. If the damage is minor, such as scratches or chips, it's usually calculated based on the expenses incurred (delivery + repair + delivery).

You have the option to pick up your order from our warehouse located at: Address: 18 Uralskaya Street, 1st floor, Unit 8N, St. Petersburg, Russia. Warehouse operating hours: 9:00 AM to 6:00 PM.

If you are not picking up the order yourself, a seal or a power of attorney is required for its release.

For the power of attorney, please send a scanned copy to our email address hello@delo-design.com. The original power of attorney should be presented to the driver or courier when collecting the order at our warehouse address.

Please note that without the original power of attorney, we are unable to release the order for pickup.

For furniture upholstery, we use fabrics from various manufacturers, including herringbone, velvet, bouclé, and synthetic wool. These are durable materials suitable for use in public spaces; however, they are not "waterproof" or "anti-vandal" fabrics.

The fabric is composed of synthetic fibers, primarily polyester (over 90%).

Manufacturer: Turkey / China.
Density: 230 – 470 g/m².
Abrasion resistance: 50,000 – 115,000 cycles.

For the cushioning of furniture in the upholstery, we use combinations of polyurethane foam in different thicknesses, softness, and hollow fiber.

All our furniture is delivered in assembled form, except for tables from the Super and Mega series with MDF tabletops, Stolster and Kroogster tables, items from the Prost series, and Bro chairs.

Tables from the Super and Mega series with MDF tabletops, as well as Stolster and Kroogster tables, can be assembled by yourself using a screwdriver or an electric screwdriver.

Items from the Prost series are based on a dismantlable threaded construction that can be assembled without additional tools.

Bro chairs are delivered in a compact box. The chair's modular structure consists of four parts. All parts easily connect together using screws and an Allen wrench, which are included in the package.

The warranty period for furniture is 2 years from the date of receipt, provided that the conditions of use are followed.

According to Russian Federation legislation, only individuals have the right to initiate a return within 7 days from the date of receipt. To initiate a return for a quality product, you need to write to our email address hello@delo-design.com.

A return is possible if the appearance and consumer properties of the product are preserved.

Upon receiving your request via email, we will provide you with a return request template.

To process the refund, you need to fill out the template, scan it, and send it back to us via email. Additionally, you should return the product to our manufacturing facility.

Manufacturing Address: 18 Uralskaya Street, Unit 8N, St. Petersburg, Russia.

The cost of shipping the returned item is covered by the buyer.

When returning the item, if possible, we ask the buyer to retain the original packaging and send the item back in it.

After receiving a correctly filled out return request and the quality product at our manufacturing facility, we will proceed with the refund.

In the event that defects are discovered after the product has been returned to our facility, we reserve the right to deduct the cost of repair or replacement of parts from the refund amount.

Please note that returns cannot be initiated for customized items. This includes all products made in non-standard sizes or using fabric provided by the customer.

According to Russian Federation legislation, only individuals have the right to exchange a quality product purchased from us within 7 days from the date of receipt. To initiate an exchange, you need to write to our email address hello@delo-design.com stating that you want to exchange the item.

An exchange is possible if the appearance and consumer properties of the product are preserved.

After receiving your exchange request via email, we will coordinate the replacement items and specify the timeframe for their shipment.

The specified timeframe will be calculated from the moment the returned quality product reaches our manufacturing facility and is inspected.

Manufacturing Address: 18 Ural'skaya Street, Unit 8N, St. Petersburg, Russia.

The cost of shipping the returned item is covered by the buyer.

When returning the item, if possible, we ask the buyer to retain the original packaging and send the item back in it.

In the event that defects are discovered after the product has been returned to our facility, we reserve the right to invoice for repair or replacement of parts before shipping out a new item.

Please note that exchanges cannot be initiated for customized items. This includes all products made in non-standard sizes or using fabric provided by the customer.

Warranty period for clothing and household items is 14 days from the date of receipt.

According to Russian legislation, a customer can exchange or request a return of a quality product within 14 calendar days.

Return of products purchased in the showroom is possible only at the showroom itself, provided that the product's appearance and consumer properties are preserved.

Showroom address: St. Petersburg, Mayakovskogo St., 21.
Mon-Fri: 11:00 AM - 8:00 PM
Sat-Sun: 12:00 PM - 8:00 PM

Bed linen, towels, and books are not eligible for exchange or return.

According to Russian legislation, a customer has the right to exchange or request a return of a quality product purchased on the website within 7 calendar days, considering the distance selling method.

Return of products is possible if the product's appearance and consumer properties are preserved.

To initiate a return, please write to our email address store@delo-design.com.

After receiving your request via email, we will send you a template for the return application.

To receive a refund, you need to fill out the template, scan it, and send it back to us in response to our email. Additionally, you should send the product back to us via courier to the address of our showroom.

Showroom address: St. Petersburg, Mayakovskogo St., 21.
Contact person: +7 (921) 922 57 31
Mon-Fri: 11:00 AM - 8:00 PM
Sat-Sun: 12:00 PM - 8:00 PM

The cost of returning the product is borne by the customer.

Bed linen, towels, and books are not eligible for exchange or return.